Privacy and Confidentiality

It is ellahistore.com policy to protect your personal information. Please review the following Privacy Policy.

This Privacy Policy explains how we collect, use, and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure our customers’ personal information. Finally, this Privacy Policy explains your options regarding the collection, use, and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.

For us, data protection is a matter of trust and your privacy is key to our relationship. We will therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us and relevant to our dealings with you.

We will only keep your information as long as we are required to by law or for the purposes for which it was collected.

You can visit our website and browse without providing personal details. During your visit to the Site, you remain anonymous and at no time can we identify you unless you have an account with us and log in with your username and password.

Data That We Collect

We may collect various pieces of information if you place an order with ellahistore.com.

We collect, store, and process your data for processing purchases on the Site and handling any possible claims, as well as to provide you with our services.

We may collect personal information including, but not limited to:

Title

Name

Gender

Date of birth

Email address

Postal address

Delivery address (if different)

Telephone number

Mobile number

Fax number

Payment details

Payment card details

Bank account details

We use the information you provide to:

Process your orders

Provide requested services and information

Administer your account

Verify and carry out financial transactions

Audit data downloads

Improve website layout and content

Customize website experience

Identify website visitors

Conduct demographic research

Send information about products and services (if you have not objected to marketing communications)

Subject to your consent, we may contact you by email with details of other products and services. If you prefer not to receive marketing communications, you may opt out at any time.

We may pass your name and address to third parties (for example, courier companies or suppliers) to deliver your order.

You must ensure that the information you provide is accurate and up to date and inform us of any changes.

Your order details may be stored securely with us. You can access your completed and pending orders by logging into your account on the Site. You are responsible for keeping your login credentials confidential. We cannot assume liability for misuse of passwords unless it is our fault.

Other Uses of Your Personal Information

We may use your personal information for market research and to gather your valued opinions. Survey responses are anonymous and used only for statistical purposes.

If you participate in competitions, your email address may be required. Survey responses will be stored separately from your email address.

We may also send information about:

Our website

Our other websites

Our products

Sales promotions

Newsletters

Business partners

If you do not wish to receive such information, you may click the “unsubscribe” link in any email. Within 7 working days (excluding Sundays and public holidays in Pakistan) of receiving your request, we will stop sending such communications.

We may anonymize data about Site users for statistical purposes and share anonymized data with third parties. This data will not identify you personally.

Competitions

For competitions, we use participant data to notify winners and advertise offers. More details are provided in the respective competition terms where applicable.

Third Parties and Links

We may share your details with:

Companies within our group

Agents and subcontractors

Delivery partners

Payment processing providers

Marketing and customer service providers

We may exchange information with third parties for fraud protection and credit risk reduction.

If we sell our business or part of it, your data may be transferred as part of that transaction.

Other than stated in this Privacy Policy, ellahi store will NOT sell or disclose your personal data to third parties without your prior consent unless required by law.

Our Site may contain third-party advertisements and links. We are not responsible for the privacy practices or content of those third-party websites.