1. Refund & Returns Policy
    At ellahistore.com, we are committed to ensuring your satisfaction. If you are not fully satisfied with your purchase, please review our return and refund policy below.

    1. Eligibility for Returns
    You can return your item(s) within 7 days of receiving your order, provided the following conditions are met:

    2. Return Process
    To initiate a return, please follow these steps:

    Contact our support team at info.ellahistore.com@gmail.com

    Provide your order number, reason for return, and any supporting photos (if applicable).

    We will review your request and provide return instructions.

    Return shipping must be arranged by the customer unless the item was damaged or incorrect.

    3. Refunds
    Once we receive and inspect the returned item:

    If approved, a refund will be issued to your original payment method within 15–21 business days.

    If the item is not eligible for refund (e.g. used perfume), we will notify you and may return the product back to you.

    Note: Shipping charges are non-refundable, unless the return is due to a mistake on our part.

    5. Damaged or Incorrect Items
    If you receive a damaged or wrong item, please contact us within 48 hours of delivery with clear photos. We will offer a replacement or full refund, including shipping costs.

    6. Contact Us
    For any return or refund inquiries:
    📧 Email: info.ellahistore.com@gmail.com
    🌐 Website: www.ellahistore.com